ContractorCounter Review support
Recovering a Paid Contract Review
A purchased review stays retrievable for 12 months from the last access. If you closed the browser before the unlocked review rendered, or need it on another device, here is how to get back to it.
Same browser, recently paid
Reopen review.contractorcounter.com/app in the same browser you paid from. If you return through Stripe's confirmation page (use Back in your browser or the checkout tab if it is still open), the review unlocks and renders automatically.
Different device, cleared browser, or no luck
Find your Stripe receipt
Stripe emailed a receipt to the address you entered at checkout (search for "ContractorCounter Review"). The receipt identifies your payment.
Contact support
Open review.contractorcounter.com/recover and enter the checkout email. We send a one-time code that lists the paid reviews still inside their retention window. If that fails, email support with the receipt number.
Re-upload the same PDF if asked
The contract PDF itself never leaves your browser, so to re-display the marked-up pages you may be asked to drop the same PDF in again — the purchased findings then render onto it. No second payment is made.
After 12 months without access
Unlocked reviews are automatically deleted after 12 months without access and cannot then be recovered. If a paid review expired before you could retrieve it, contact support with the Stripe receipt for a refund.